End User Support
IT Support Services
Our IT Services model has been created to provide a comprehensive package that offers full support throughout your entire business, from proactive monitoring of your IT infrastructure to live ‘end user’ support with one of our highly experienced technical engineers.
Network Operations Centre
Our IT Infrastructure Management Services covers both the physical and virtual environment. We pro-actively manage and monitor your systems to ensure things are running smoothly and securely and ensure your physical network and hardware is kept up-to-date.
Our Network Operations Centre (NOC) team works tirelessly to ensure that we are aware of every aspect of your IT Infrastructure and that key areas are monitored and managed. Our aim is to detect issues and resolve them before they become an issue for you and your business. Much of this happens “behind the scenes” meaning that often we fix issues before you ever know there has been a problem.
Our service desk and technician-manned phones operate within core business hours:
- Prompt and efficient resolution of end-user issues
- Engineers available to deal with critical and business impact requests
- A 24-hour phone service
- Ticketing system where issues can be raised through client portal, email or phone
- Management agent installed on all machines allowing us secure remote access to end user devices